Shipping

How long does it take for flower wall orders to ship?

Available Shipping Countries and Area
United States, Canada, Free shipping
European, contact us to get shipping options and shipping charges.

Delivery time
Flower walls are handmade, order usually takes about one week to finish, delivery time vary from different countries or areas, 
US and Canada: 4-6 weeks by UPS / FedEx, deliver to your door
European: 6-7 weeks

Expedited shipping 
2-3 weeks delivered by UPS, extra charge is $600 per item.
Important reminders to event planners: Please place your order at least 45 days before the event date, so you can enjoy the free shipping and catch up with the event date.

Tax and tariff
United States and Canada: no charge of tax and tariff
European: Charged by local custom, buyers will be responsible for these fees.

Where are the orders being shipped from？

All of our orders are shipped from the USA and also from our warehouses in China. We have a warehouse in Chino, CA and a warehouse in Carrollton, TX.

Click here for more information on shipping.

How long can I receive my order (for U.S. Orders)?

At Ubizfloral, we’re committed to providing a reliable and timely shipping experience. Most orders are processed within 3 business days. For custom-made products or personalized orders, additional processing time may be needed depending on the order details.
To help you plan your order, each product page includes specific delivery information, so you’ll always know what to expect before checkout.

Free Shipping
We offer free standard shipping on U.S. orders over $60 (before tax and discounts). This is automatically applied at checkout — no code needed!

Shipping to P.O. Boxes
Unfortunately, due to the size of our items, we cannot ship to PO boxes.

How long can I receive my order (for International Orders)?

International Shipments
Ubizfloral ships internationally to many countries around the world. Most international orders are processed within 3 business days. For customized products or special orders, additional processing time may be required.

We offer international Airmail shipping, with typical delivery times ranging from 10 to 21 business days. Please note that actual transit time may vary depending on customs clearance, carrier delays, or local delivery conditions in your country.

For faster and more reliable service, we also offer UPS International shipping, which includes tracking and typically delivers within 5 to 10 business days to most countries. While these are general estimates, actual delivery times may differ due to factors such as customs processing, carrier routing, high-volume shipping periods, and other unforeseen circumstances.

International shipping options and rates will be seperately required to apply inquiry to our customer service support.

Customs, Duties & Import Taxes
For international shipments, please note that our shipping quotes do not include any customs duties, import taxes, or other fees that may be imposed by the destination country. These charges are not collected by Ubizfloral or the shipping carrier, and are the sole responsibility of the recipient.

Since customs regulations and fees vary widely from country to country, we are unable to provide an exact estimate of potential charges. We recommend checking with your local customs office for detailed information regarding any applicable duties or taxes on international shipments coming from the U.S. or China.

How long my order will be shipped out?

Most orders are processed and shipped within 3 business days, excluding weekends and holidays. Please note that international orders may require additional processing time due to customs documentation and other related procedures.

If your order includes any customized or made-to-order items, additional time may be needed to complete production before shipment. 

What carriers do you use?

We primarily ship orders via United States Postal Service (USPS), UPS and FedEx.

In our efforts to reduce waste and promote sustainability, your order may occasionally arrive in a reused or recycled shipping box. We appreciate your support in helping us minimize environmental impact.

Please note: We are not responsible for shipping delays or nondeliveries caused by weather conditions or other events beyond our control. Unfortunately, shipping costs cannot be refunded in such cases, as neither we nor our carriers can influence unexpected disruptions due to natural events or other uncontrollable circumstances. We thank you for your understanding.

How do I track my order?

Once your order has been shipped, you’ll receive a shipping notification email from us. This email will include a tracking link and products included where you can view your order status and follow its journey in real-time.

For your convenience, you can also track your order anytime on our order tracking page here:

View your Order Tracking

If you don’t see the email in your inbox, be sure to check your spam or promotions folder, just in case!

Why Isn’t my tracking Information updating?

If your tracking hasn’t updated in a while, don’t worry—there are a few common reasons:

  1. Waiting for Carrier Pickup:
    Your order may have already been processed and packed, but if it was completed near or during the weekend, shipping carriers may not pick it up until the next business day.

  2. In Transit from Our International Warehouse:
    Some items ship from our Chinese warehouse to our U.S. warehouses in California or Texas, and this transit can take around 2 weeks. During this time, tracking updates may be limited until the package is received at our U.S. location and scanned by the local carrier.

  3. Weather or Carrier Delays:
    Severe weather or unforeseen disruptions may temporarily delay tracking updates or movement of your package.

We truly appreciate your patience and understanding. If you're concerned or need help checking your order status, feel free to contact our support team anytime.

Was my order received?

Once your order is successfully placed, a confirmation email with your invoice and order summary will be sent to the email address you provided during checkout. This confirms that we’ve received your order and it's being processed.

Please make sure to use a valid email address when placing your order. If you don’t see the confirmation email, be sure to check your spam or junk folder, especially if you're using email providers like AOL or Hotmail.

If you still can’t locate your confirmation, feel free to reach out to us — we’re happy to help!

Tracking says delivered, but I haven’t received my package

We’re sorry to hear that your package hasn’t arrived, even though the tracking shows it was delivered. Here are a few steps you can take to help locate your order:

Check Around Your Property
Sometimes carriers leave packages in less visible areas for security—behind plants, near a garage, on the side of a porch, or other hidden spots.

Ask Your Neighbors
Occasionally, packages are mistakenly delivered to nearby addresses. A quick check with your neighbors might help you find it.

Contact the Carrier
Depending on the shipping method, you can reach out directly to the carrier for more details:

UPS: Contact

FedEx: Contact

UPS and FedEx are able to provide detailed delivery info (e.g. where it was left and photo proof on their tracking page)

Still Can’t Find It? We’re Here to Help.
If you’ve tried the above and still can’t locate your package, please reach out to our support team via Live Chat or our Contact Page. We'll do our best to assist you.

Important Note:
If you realize the issue was due to an incorrect or incomplete shipping address (wrong zip code, missing apartment number, etc.), let us know. As a courtesy, we may be able to offer a 50/50 split replacement to your corrected address, depending on the situation.

We appreciate your patience and are here to help however we can!

Product Questions

What's the difference between 2D, 3D, 4D, and 5D Design Flower Walls?

When it comes to our flower walls, we primarily focus on delivering high-end designs tailored for wedding planners. Typically, our flower walls start with a 3D design, like our popular full blossom flower walls. In simpler terms, a 3D design encompasses a straightforward yet elegant layout. On the other hand, when we incorporate additional layers to the front of the flower walls, such as stems, leaves, or other intricate floral elements, we categorize them as 4D or even elevated to 5D flower walls. Each design variation caters to distinct budget considerations and aligns with diverse event themes.

Can I get a sample to check the quality before placing orders?

Yes, you can! We support sending you a sample of size 16”x27” flower wall. Each item flower wall sample charge is US $75 including shipping charge.

What’s the procedure of ordering flower wall samples?
Quick and easy steps as below,

  1. Select your favorite item flower wall, copy the SKU number
  2. Click flower wall sample card link, add order quantity to your shopping cart, if you order one item sample, type 1, if you order two items, type 2
  3. Click the checkout button, paste the flower wall SKU number in the order note box on the checkout page
  4. Pay sample fee
  5. We make samples, ship out and send you tracking notifications by emails
I want to customize the Flower Wall. Do you accept customization requests?

The Ubizfloral team can help bring any idea to life with their flower wall backdrops.
Contact us via an email or a phone call, submit your requirements and preference. It takes up to 12 business hours to reply

  1. Special design, may require to make a sample 16”x27” for approval, the flower wall sample will be charged
  2. Update prices of new design flower walls
  3. Confirm order

Flower Wall Sizes
Sizes are most commonly used for event or wedding backdrops as shown below.

6 1/2’ H x 4’ W – Mini
Ideal for photo shoots, selfies, baby showers, and cake tables. Capture picture perfect moments with our mini sized flower wall!

8’ H x 4’ W – Small
Ideal for weddings, baby showers, birthday parties, or any special event. Enhance your wedding cake table, or capture memorable photos with our small sized flower wall. The choice is yours!

8’ H x 6’ W or 6’ H x 8’ W – Medium
Ideal for weddings, parties, corporate events, and store grand openings. This medium sized flower wall will be sure to make a statement!

8’ H x 8’ W or 8’ H x 10’ W – Large
3 Sided flower wall that is ideal for weddings and corporate events. It is our grandest wall, and is perfect for creating a ‘wow’ factor effect!

Other sizes are also available to custom.

Disclaimer Regarding Color Differences in Flower Walls

When it comes to the color of a flower wall, there are a few factors that can affect its appearance. Firstly, the lighting conditions in which the wall is displayed can greatly impact the colors that are perceived. Different environments, such as indoor and outdoor settings, may have varying levels of natural light or artificial light sources that can alter the way the colors appear.

Additionally, the flowers used in the wall are often dyed to achieve the desired hues. However, it’s important to note that each batch of dye may produce slightly different shades. This can result in color variations between different sections of the same wall or between different walls altogether.

Lastly, the way the flower wall is captured and displayed can also contribute to color differences. The colors in a photograph or on a computer monitor may not accurately represent the true shades of the wall in person. This is because the color settings on different monitors can vary, leading to discrepancies in color accuracy.

Overall, it’s important to keep in mind that the color of a flower wall can be influenced by a variety of factors, and slight variations in color are normal and expected.

Return

What is the Flower Wall return and refund policy?

Due to the handmade nature of our flower walls, we do not accept returns. We take pride in crafting each flower wall with meticulous attention to detail to ensure the highest quality. Our commitment to customer satisfaction drives us to deliver exceptional products.

  • Non-Returnable Nature: As our flower walls are handmade, we cannot accept returns. This is because each piece is unique, and the craftsmanship involved is integral to its individual character.
  • Quality Assurance: We strive to provide the best quality flower walls to our customers. Our team is dedicated to ensuring that each product meets our high standards, and we take every measure to maintain quality throughout the crafting process.
  • Customer Satisfaction: We value our customers and aim to exceed their expectations. The positive feedback from satisfied customers reflects our dedication to delivering exceptional flower walls that enhance any space or event.
  • Quality Control: Our quality control measures are in place to identify and rectify any issues before the product reaches our customers. This helps minimize the chances of dissatisfaction and ensures the delivery of a premium product.
  • Communication: We encourage customers to communicate any concerns or queries regarding their purchase. Our customer service team is available to address any issues and provide assistance.
  • Customization Considerations: Since each flower wall is handmade, there may be slight variations in color, arrangement, or size. These variations contribute to the uniqueness of each piece and are not considered defects.
  • Refund Exceptions: In rare cases where a product is damaged during transit or there is a manufacturing defect, we may consider refunds. Customers should promptly notify us of such issues, providing relevant details and supporting documentation.
  • Shipping and Handling: Customers are responsible for carefully inspecting the product upon delivery. Any damages or defects should be reported to us within a specified timeframe.

Ordering & Payment

How to apply wholesale pricing for flower walls?

As a dedicated supplier of roll up fabric back flower wall, UBIZ Floral offers more than 300 items in every color, style, and budget point. Our knowledgeable sales team will partner with you to identify the right products to maximize your backdrop business. UBIZ Floral can also drop ships to customers anywhere in the world.

To apply the trade program discount, please contact us if you are ordering 3 or more flower walls at once. Ubizfloral sales representatives will reply to your email or make a phone call within 12 business hours.

Before contacting us, please provide below materials in your email.

  • Provide contact information, name, phone number, title
  • Share the flower wall SKU number and quantity
  • Submit your company files (including valid company registration paper, tax paper, or other legal papers issued by the government), we protect your information privacy, they are just for verification.
Which payment methods are accepted? Is bank transfer available for business transactions?

All major credit cards accepted, PayPal, Klarna, Google Pay, Apple Pay
Flower wall order amount over $2,000, Preferred payment methods are ACH, wire transfers.

Do you provide financing payment options?
We like to offer you a simple way to make payments on purchases, allowing you to divide payments of large amounts of order into specified installments.
Buying with the options below is easy. Simply choose at checkout for any order.

Klarna
Klarna is one of the most well-known of payment by installment companies. To learn more about Klarna here: https://www.klarna.com/us/what-is-klarna/

The facts

  • Interest: None for the Pay Later in 30 Days and Pay in 4 plans; 0% to 19.99% for monthly financing
  • Loan term: 30 days, six weeks, and up to 36 months (monthly financing)
  • Fees: $7 late fees for missed payments for Pay in 4 plan, and up to $27 for returned payments on the Pay Later in 30 Days plan
  • Credit line: $1,000 for Pay Later in 30 Days and Pay in 4 plans; $10,000 for monthly financing options

PayPal Pay In 4
PayPal is one of the most popular online payment processing platforms. To learn more about PayPal Pay later here: https://www.paypal.com/us/digital-wallet/ways-to-pay/buy-now-pay-later

The facts

  • Interest: None
  • Loan term: Six weeks
  • Fees: None
  • Credit line: $1,500 per transaction

We are trying to bring more flexible options for you in the future, we will provide all available options on our checkout page.

What payment methods do you accept?

We offer a variety of secure and convenient payment options to make your shopping experience as smooth as possible:

Credit & Debit Cards
We accept all major cards:
Visa
Mastercard
American Express
Discover
Diners Club

Digital Wallets & Third-Party Payment
PayPal
Apple Pay
Google Pay

Buy Now, Pay Later
Enjoy interest-free installment payments with:
Afterpay (also known as Cashpay)
Pay Later by PayPal

Business-to-Business (B2B) Payments
ACH Transfers
Wire Transfers

What currency are your prices being quoted in?

All pricing are quoted in USD only.

Do you collect sales tax for US orders?

We collect tax on states where it is required by law to do so. Taxes apply to the following US states:

Arizona
Arkansas
California
Colorado
Connecticut
District Of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Nebraska
Nevada
New Jersey
New York
North Carolina
North Dakota
Ohio
Oklahoma
Pennsylvania
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

How do we apply for Tax Exemption?

If your organization qualifies for sales tax exemption, we’re happy to help you with that process!

To apply, please provide valid proof of tax-exempt status, such as:
A Sales Tax Exemption Certificate, or
A Seller’s Permit (depending on your state regulations)

Once submitted, our team will review your documentation and notify you once it’s approved. Please allow a little time for processing.

You can access and submit our Tax Exemption Form here: Click Here

General Questions

Where is Ubizfloral based?

We operates both internationally and in the U.S. We ship U.S. orders from our warehouses located in California and Texas to ensure faster delivery times.

Our registered business address is:
Ubizfloral LLC
2108 N ST STE N
Sacramento, California 95816
United States
Phone: ‪(719) 642-8158‬

How long does it take to get a response to my email?

We aim to respond to most emails within 24 to 48 hours, excluding weekends and holidays.

Your questions and concerns are very important to us, and we truly appreciate your patience. Our team is committed to getting back to you as quickly as possible with a helpful response. If your matter is urgent, you can also reach us through Live Chat during business hours for faster assistance.

What is Affiliate Program?

Our Affiliate Program is a great way to earn commissions by sharing the products you love from Ubizfloral.

Here’s how it works:
You promote our products by sharing a unique referral link. When someone clicks your link and makes a purchase, you earn a commission on that sale!

This program is perfect for:

  • Bloggers & Influencers

  • YouTubers

  • Instagram, Facebook, or TikTok Creators

  • Anyone with an audience that loves floral decor or event styling

Once approved, you’ll receive your personalized affiliate code, and you can start earning right away.

Ready to get started? Click here to learn more and apply.

ADA Compliance – Accessibility for Everyone

We believe in creating an inclusive and accessible shopping experience for all. We’ve taken extra steps to ensure our website is easy to navigate and use, including for individuals who may face challenges browsing online.

We offer an Accessibility Dashboard that allows users to customize their experience to best suit their needs.

To learn more about the specific measures we’ve implemented, please read our full Accessibility Statement.

Need Assistance?
If you are using a screen reader or are having difficulty using this website, please call us at (719) 642-8158 we’re happy to help.

Do you offer samples?

Yes, we do!

At Ubizfloral, we strive to provide detailed product descriptions and images, but we understand you may want to see and feel the product in person before placing a larger order. That’s why we offer sample options on select items—especially our handmade products.

How It Works:

  • If a sample is available, you’ll see a “Sample” option directly on the product page.

  • Each sample is available for a small fee to cover materials and handling.

Do you offer catalogs?

Thank you for your interest in our products!

At this time, we do not offer a printed or downloadable catalog, as our inventory is constantly being updated with new and trending items. We want to make sure you always have access to the most accurate and up-to-date information.

You can always browse our website for the latest styles, seasonal collections, and new arrivals — we update it regularly!

Stay in the Loop:
If we do release a catalog in the future, we’ll notify you via your registered email, and it will also be featured prominently on our website homepage.