FAQs

All of our orders are shipped from the USA and also from our warehouses in China. We have a warehouse in Chino, CA and a warehouse in Carrollton, TX.

Click here for more information on shipping.

At Ubizfloral, we’re committed to providing a reliable and timely shipping experience. Most orders are processed within 3 business days. For custom-made products or personalized orders, additional processing time may be needed depending on the order details.
To help you plan your order, each product page includes specific delivery information, so you’ll always know what to expect before checkout.

Free Shipping
We offer free standard shipping on U.S. orders over $60 (before tax and discounts). This is automatically applied at checkout — no code needed!

Shipping to P.O. Boxes
Unfortunately, due to the size of our items, we cannot ship to PO boxes.

International Shipments
Ubizfloral ships internationally to many countries around the world. Most international orders are processed within 3 business days. For customized products or special orders, additional processing time may be required.

We offer international Airmail shipping, with typical delivery times ranging from 10 to 21 business days. Please note that actual transit time may vary depending on customs clearance, carrier delays, or local delivery conditions in your country.

For faster and more reliable service, we also offer UPS International shipping, which includes tracking and typically delivers within 5 to 10 business days to most countries. While these are general estimates, actual delivery times may differ due to factors such as customs processing, carrier routing, high-volume shipping periods, and other unforeseen circumstances.

International shipping options and rates will be seperately required to apply inquiry to our customer service support.

Customs, Duties & Import Taxes
For international shipments, please note that our shipping quotes do not include any customs duties, import taxes, or other fees that may be imposed by the destination country. These charges are not collected by Ubizfloral or the shipping carrier, and are the sole responsibility of the recipient.

Since customs regulations and fees vary widely from country to country, we are unable to provide an exact estimate of potential charges. We recommend checking with your local customs office for detailed information regarding any applicable duties or taxes on international shipments coming from the U.S. or China.

Most orders are processed and shipped within 3 business days, excluding weekends and holidays. Please note that international orders may require additional processing time due to customs documentation and other related procedures.

If your order includes any customized or made-to-order items, additional time may be needed to complete production before shipment. 

We primarily ship orders via United States Postal Service (USPS), UPS and FedEx.

In our efforts to reduce waste and promote sustainability, your order may occasionally arrive in a reused or recycled shipping box. We appreciate your support in helping us minimize environmental impact.

Please note: We are not responsible for shipping delays or nondeliveries caused by weather conditions or other events beyond our control. Unfortunately, shipping costs cannot be refunded in such cases, as neither we nor our carriers can influence unexpected disruptions due to natural events or other uncontrollable circumstances. We thank you for your understanding.

Once your order has been shipped, you’ll receive a shipping notification email from us. This email will include a tracking link and products included where you can view your order status and follow its journey in real-time.

For your convenience, you can also track your order anytime on our order tracking page here:

View your Order Tracking

If you don’t see the email in your inbox, be sure to check your spam or promotions folder, just in case!

If your tracking hasn’t updated in a while, don’t worry—there are a few common reasons:

1. Waiting for Carrier Pickup:
   Your order may have already been processed and packed, but if it was completed near or during the weekend, shipping carriers may not pick it up until the next business day.

2. In Transit from Our International Warehouse:
   Some items ship from our Chinese warehouse to our U.S. warehouses in California or Texas, and this transit can take around 2 weeks. During this time, tracking updates may be limited until the package is received at our U.S. location and scanned by the local carrier.

3. Weather or Carrier Delays:
   Severe weather or unforeseen disruptions may temporarily delay tracking updates or movement of your package.

We truly appreciate your patience and understanding. If you're concerned or need help checking your order status, feel free to contact our support team anytime.

Once your order is successfully placed, a confirmation email with your invoice and order summary will be sent to the email address you provided during checkout. This confirms that we’ve received your order and it's being processed.

Please make sure to use a valid email address when placing your order. If you don’t see the confirmation email, be sure to check your spam or junk folder, especially if you're using email providers like AOL or Hotmail.

If you still can’t locate your confirmation, feel free to reach out to us — we’re happy to help!

We’re sorry to hear that your package hasn’t arrived, even though the tracking shows it was delivered. Here are a few steps you can take to help locate your order:

Check Around Your Property
Sometimes carriers leave packages in less visible areas for security—behind plants, near a garage, on the side of a porch, or other hidden spots.

Ask Your Neighbors
Occasionally, packages are mistakenly delivered to nearby addresses. A quick check with your neighbors might help you find it.

Contact the Carrier
Depending on the shipping method, you can reach out directly to the carrier for more details:

UPS: Contact

FedEx: Contact

UPS and FedEx are able to provide detailed delivery info (e.g. where it was left and photo proof on their tracking page)

Still Can’t Find It? We’re Here to Help.
If you’ve tried the above and still can’t locate your package, please reach out to our support team via Live Chat or our Contact Page. We'll do our best to assist you.

Important Note:
If you realize the issue was due to an incorrect or incomplete shipping address (wrong zip code, missing apartment number, etc.), let us know. As a courtesy, we may be able to offer a 50/50 split replacement to your corrected address, depending on the situation.

We appreciate your patience and are here to help however we can!